1. What payment method do you accept?
We accept AfterPay, Klarna and credit cards at this stage. When you are directed to Afterpay, Klarna website, you can choose to pay by logging in to your AfterPay, Klarna account or pay by credit card.
2. What credit cards do you accept?
We accept VISA and Mastercard.
3. Do you ship to international address?
Currently, we only ship within Australia.
4. How are the items delivered?
The item is shipped via Australia Post, Or Sendle according to Location and postcodes. A tracking number will also be updated to you after dispatch.
5. Can I use my own delivery service?
We only use our nominated carrier for delivery.
6. How long does it take to ship to my customers?
Delivery may delay Because of COVID-19.
The estimated delivery time frames are:
- For customers in QLD approximately 2 – 5 working days.
- For customers in NSW, SA, ACT, NT, WA approximately 4 – 8 working days.
- For customers in TAS approximately 7 – 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
7. When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
8. Where can I find the delivery tracking information?
Tracking information will be emailed to you.
9. How do I return a product?
Email [email protected] and advise the reason for your return. We will also need the invoice number for the product purchased.
Simply return the Product. Goods must be returned within 14 days of purchase. For drop shippers 28 days of purchase.
Upon receipt of approved returned items we will arrange a credit for the cost of the returned items. Please note that the original delivery costs are not refundable on returns.
10. My Order is taking long what can I do?
If you have been waiting longer than the times listed above then please get in touch and we can lodge an enquiry with the postal service.
11. If I need help how can I contact, you?
We are available 24 / 7 via “contact us” page so please don’t hesitate to email us if you have a question. Our customer service staff will endeavor to answer you back within 24 – 48 hours.